I've come to the conclusion that a growing number of coffee shops and restaurants play music for the enjoyment of their staff and not for their customers. Frankly, my wife and I have written some fine establishments off our list because we can barely hear ourselves think, let alone have a conversation, above the loud music.
You might think that we're just a couple of old fuddy-duddys who only like Perry Como and Barry Manilow - not. We actually like most kinds of music (OK - gangsta rap maybe not), and enjoy good background music when we're out for a drink, or a coffee, or dinner. But I can't understand the concept behind pushing some raucus, heavy rhythm section, cranked way up screaming music into the ears of your customers. If I want rock concert-level sound, I'll go to a concert.
Sometimes we'll ask nicely if the music can be changed or turned down - our request is often honored. But why do I have to ask in the first place? The only answer I have is: bad management.
btw - don't get me started on cars going down the street with music so loud my fillings rattle....